Below FAQ are some common concerns of our clients.if you have other questions, please just send it to support@iziia.com

Below FAQ are some common concerns of our clients.if you have other questions, please just send it to support@iziia.com

PLEASE EMAIL SUPPORT@IZIIA.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE OPEN MONDAY - FRIDAY (9:00 AM TO 5:00 PM PST)

PLEASE EMAIL SUPPORT@IZIIA.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE OPEN MONDAY - FRIDAY (9:00 AM TO 5:00 PM PST)

FOR ANY INFORMATION ABOUT THIS TOPIC PLEASE CLICK HERE

FOR ANY INFORMATION ABOUT THIS TOPIC PLEASE CLICK HERE

FREE SHIPPING ON ALL ORDERS.

FREE SHIPPING ON ALL ORDERS.

PLEASE ALLOW 2-4 BUSINESS DAYS FOR US TO PROCESS THE ORDER AND SHIPMENT - AFTER THE FOURTH DAY YOU SHOULD RECEIVE A TRACKING EMAIL.

PLEASE ALLOW 2-4 BUSINESS DAYS FOR US TO PROCESS THE ORDER AND SHIPMENT - AFTER THE FOURTH DAY YOU SHOULD RECEIVE A TRACKING EMAIL.

WE RECOMMEND SIGNING UP FOR OUR NEWSLETTER - ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCK WILL BE SENT TO OUR SUBSCRIBED MEMBERS. IF YOU NEED ADDITIONAL INFORMATION PLEASE SEND AN EMAIL TO SUPPORT@IZIIA.COM

WE RECOMMEND SIGNING UP FOR OUR NEWSLETTER - ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCK WILL BE SENT TO OUR SUBSCRIBED MEMBERS. IF YOU NEED ADDITIONAL INFORMATION PLEASE SEND AN EMAIL TO SUPPORT@IZIIA.COM

PLEASE TAKE CONTACT WITH US BEFORE YOU RETURN THE PRODUCT SO WE CAN KEEP TRACK. CONTACT US AND WE WILL GIVE YOU THE ADDRESS THAT YOU MAY SHIP YOUR RETURN TO WITHIN 14 DAYS OF RECEIVING THE PRODUCT.
NOTE THAT THE 14 DAY LIMIT DOES NOT APPLY TO THE TIME THE PACKAGE SPENDS IN TRANSIT.

PLEASE TAKE CONTACT WITH US BEFORE YOU RETURN THE PRODUCT SO WE CAN KEEP TRACK. CONTACT US AND WE WILL GIVE YOU THE ADDRESS THAT YOU MAY SHIP YOUR RETURN TO WITHIN 14 DAYS OF RECEIVING THE PRODUCT.
NOTE THAT THE 14 DAY LIMIT DOES NOT APPLY TO THE TIME THE PACKAGE SPENDS IN TRANSIT.

ALL SALES ARE FINAL, HOWEVER RETURNS WILL BE HONORED UP TO 14 DAYS FROM WHEN THE PRODUCT WAS RECEIVED IF THE ITEM IS FAULTY. UPON RETURN, IZIIA WILL ONLY ACCEPT AN EXCHANGE OR STORE-CREDIT (THE RETURNED PRODUCT MUST BE UNWORN, UNWASHED, AND IN THE SAME CONDITION WE SENT THEM). STORE-CREDIT WILL BE ISSUED IN THE AMOUNT PAID EXCLUDING SHIPPING COSTS - AND REFUNDS WILL NOT BE ACCEPTED. IF 14 DAYS HAVE GONE BY, UNFORTUNATELY WE CANNOT OFFER YOU AN EXCHANGE OR STORE-CREDIT. WE RECOMMEND YOU CAREFULLY REVIEW YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE. IF THE ITEM IS PURCHASED ON A SALE, WE CAN NOT OFFER A REFUND UNLESS THE PRODUCT IS DAMAGED OR FAULTY.

ALL SALES ARE FINAL, HOWEVER RETURNS WILL BE HONORED UP TO 14 DAYS FROM WHEN THE PRODUCT WAS RECEIVED IF THE ITEM IS FAULTY. UPON RETURN, IZIIA WILL ONLY ACCEPT AN EXCHANGE OR STORE-CREDIT (THE RETURNED PRODUCT MUST BE UNWORN, UNWASHED, AND IN THE SAME CONDITION WE SENT THEM). STORE-CREDIT WILL BE ISSUED IN THE AMOUNT PAID EXCLUDING SHIPPING COSTS - AND REFUNDS WILL NOT BE ACCEPTED. IF 14 DAYS HAVE GONE BY, UNFORTUNATELY WE CANNOT OFFER YOU AN EXCHANGE OR STORE-CREDIT. WE RECOMMEND YOU CAREFULLY REVIEW YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE. IF THE ITEM IS PURCHASED ON A SALE, WE CAN NOT OFFER A REFUND UNLESS THE PRODUCT IS DAMAGED OR FAULTY.

FOR ANY MODEL INQUIRIES PLEASE SEND AN EMAIL TO SUPPORT@IZIIA.COM OR DM DIRECTLY TO @IZIIA.OFFICIAL ON INSTAGRAM.

FOR ANY MODEL INQUIRIES PLEASE SEND AN EMAIL TO SUPPORT@IZIIA.COM OR DM DIRECTLY TO @IZIIA.OFFICIAL ON INSTAGRAM.